# Buy & Sell with Card

## **How to Buy Crypto with Credit/Debit Card**

1. **Login and Navigate:** Log in to your KoinBay account > Navigate to 'Buy and Sell' > select 'Buy  and Sell Via Guardarian'.
2. **Currency and Amount:** Choose the fiat currency and enter the amount you wish to spend. The system shows the equivalent crypto amount.
3. **Payment Process:** Click 'Buy' and follow the redirection to Collaborative Partner Websites. Note: Payment is through Collaborative Partners.
4. **Collaborative Partner Registration:**
   * Enter and verify your email.
   * Provide basic details and billing address.
   * Enter card details (Visa, Mastercard, Google Pay accepted).
5. **Order Confirmation:** Confirm your order details and complete the bank's OTP verification process.

### **Identity Verification for Card Purchases**

* **Requirement:** Users must complete identity verification.
* **Verification Levels:**
  * Basic: Includes name, address, date of birth, identity, and face verification (up to 50 BTC/week).
  * Advanced: Requires photo ID and selfie (up to 200 BTC/week).
  * Higher Limits: Complete address verification and submit additional documentation (over 500 BTC/week).

### **Viewing Purchases and History**

* **Crypto Arrival:** Check received cryptocurrency under 'Balances' - 'Digital Account'.
* **Purchase History:** View your order history under 'Balances' - 'Digital Account' - 'Transaction History'.

### **Troubleshooting**

* **Failed Purchase Refunds:** If a payment is deducted but the transaction fails, the amount is refunded to your card.
* **Declined Transactions:** If a transaction is declined by your bank, contact them for support or try using a different bank's card.


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