💳Buy & Sell with Card

How to Buy Crypto with Credit/Debit Card

1. Login and Navigate: Log in to your KoinBay account and select 'Buy Crypto' - 'Buy with Card'.

2. Currency and Amount: Choose the fiat currency and enter the amount you wish to spend. The system shows the equivalent crypto amount.

3. Payment Process: Click 'Buy' and follow the redirection to Collaborative Partner Websites. Note: Payment is through Collaborative Partners.

4. Collaborative Partner Registration:

   • Enter and verify your email.

   • Provide basic details and billing address.

   • Enter card details (Visa, Mastercard, Google Pay accepted).

5. Order Confirmation: Confirm your order details and complete the bank's OTP verification process.

Identity Verification for Card Purchases

• Requirement: Users must complete identity verification.

• Verification Levels:

  • Basic: Includes name, address, date of birth, identity, and face verification (up to 50 BTC/week).

  • Advanced: Requires photo ID and selfie (up to 200 BTC/week).

  • Higher Limits: Complete address verification and submit additional documentation (over 500 BTC/week).

Viewing Purchases and History

• Crypto Arrival: Check received cryptocurrency under 'Balances' - 'Digital Account'.

• Purchase History: View your order history under 'Balances' - 'Digital Account' - 'Transaction History'.

Troubleshooting

• Failed Purchase Refunds: If a payment is deducted but the transaction fails, the amount is refunded to your card.

• Declined Transactions: If a transaction is declined by your bank, contact them for support or try using a different bank's card.