> For the complete documentation index, see [llms.txt](https://docs.koinbay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.koinbay.com/services/buy-and-sell-with-card.md).

# Buy & Sell with Card

## **How to Buy Crypto with Credit/Debit Card**

1. **Login and Navigate:** Log in to your KoinBay account > Navigate to 'Buy and Sell' > select 'Buy  and Sell Via Guardarian'.
2. **Currency and Amount:** Choose the fiat currency and enter the amount you wish to spend. The system shows the equivalent crypto amount.
3. **Payment Process:** Click 'Buy' and follow the redirection to Collaborative Partner Websites. Note: Payment is through Collaborative Partners.
4. **Collaborative Partner Registration:**
   * Enter and verify your email.
   * Provide basic details and billing address.
   * Enter card details (Visa, Mastercard, Google Pay accepted).
5. **Order Confirmation:** Confirm your order details and complete the bank's OTP verification process.

### **Identity Verification for Card Purchases**

* **Requirement:** Users must complete identity verification.
* **Verification Levels:**
  * Basic: Includes name, address, date of birth, identity, and face verification (up to 50 BTC/week).
  * Advanced: Requires photo ID and selfie (up to 200 BTC/week).
  * Higher Limits: Complete address verification and submit additional documentation (over 500 BTC/week).

### **Viewing Purchases and History**

* **Crypto Arrival:** Check received cryptocurrency under 'Balances' - 'Digital Account'.
* **Purchase History:** View your order history under 'Balances' - 'Digital Account' - 'Transaction History'.

### **Troubleshooting**

* **Failed Purchase Refunds:** If a payment is deducted but the transaction fails, the amount is refunded to your card.
* **Declined Transactions:** If a transaction is declined by your bank, contact them for support or try using a different bank's card.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.koinbay.com/services/buy-and-sell-with-card.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.