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On this page
  • How to Buy Crypto with Credit/Debit Card
  • Identity Verification for Card Purchases
  • Viewing Purchases and History
  • Troubleshooting

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  1. Services

Buy & Sell with Card

How to Buy Crypto with Credit/Debit Card

  1. Login and Navigate: Log in to your KoinBay account > Navigate to 'Buy and Sell' > select 'Buy and Sell Via Guardarian'.

  2. Currency and Amount: Choose the fiat currency and enter the amount you wish to spend. The system shows the equivalent crypto amount.

  3. Payment Process: Click 'Buy' and follow the redirection to Collaborative Partner Websites. Note: Payment is through Collaborative Partners.

  4. Collaborative Partner Registration:

    • Enter and verify your email.

    • Provide basic details and billing address.

    • Enter card details (Visa, Mastercard, Google Pay accepted).

  5. Order Confirmation: Confirm your order details and complete the bank's OTP verification process.

Identity Verification for Card Purchases

  • Requirement: Users must complete identity verification.

  • Verification Levels:

    • Basic: Includes name, address, date of birth, identity, and face verification (up to 50 BTC/week).

    • Advanced: Requires photo ID and selfie (up to 200 BTC/week).

    • Higher Limits: Complete address verification and submit additional documentation (over 500 BTC/week).

Viewing Purchases and History

  • Crypto Arrival: Check received cryptocurrency under 'Balances' - 'Digital Account'.

  • Purchase History: View your order history under 'Balances' - 'Digital Account' - 'Transaction History'.

Troubleshooting

  • Failed Purchase Refunds: If a payment is deducted but the transaction fails, the amount is refunded to your card.

  • Declined Transactions: If a transaction is declined by your bank, contact them for support or try using a different bank's card.

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Last updated 2 months ago

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