# Deposit

## How to Deposit on KoinBay?

1. **Navigate to Deposit Page:** Go to Balances > Deposits or navigate to the Profile Icon and select Deposit.
2. **Select Cryptocurrency:** Choose the type of cryptocurrency you want to deposit.
3. **Select Network:** Choose the Network needed for the transaction
4. **Deposit:** Click on the 'Deposit' button. A Deposit Address will be displayed.
5. **Complete Transaction:** Send your cryptocurrency to the provided Deposit Address.

{% hint style="info" %}
KoinBay supports deposits from these four blockchains: ERC20, TRC20, BEP20 & Polygon
{% endhint %}

***

### **Troubleshooting Deposit Issues**

*Why hasn’t my deposit been credited?*

* **Withdrawal from External Platform:** First, ensure the funds are withdrawn from the platform where your crypto is currently held.
* **Blockchain Confirmation:** The transaction needs to be confirmed by the blockchain network. This involves network confirmations and can vary for different blockchains. Use the TxID (Transaction ID) to track the status of your transfer on a blockchain explorer.


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