How to Withdraw Crypto from Koinbay

Step-by-step crypto withdrawal guide

This guide walks you through every step of withdrawing crypto from Koinbay, including the required security checks and what to do if your confirmation link expires.

Before you start the withdrawal process, make sure to have:

• A logged-in Koinbay account

• Access to your registered email inbox

• Your 2FA device/app (e.g., Google Authenticator) ready

1

Open the Withdrawal Page

• Log in and go to Overview › Withdraw.

• Choose the coin/token you want to send (e.g., USDT).

• Paste the wallet address you’re sending to.

• Select the network (e.g., TRC20). Make sure it matches the address/network your destination wallet supports.

• Enter the amount. You’ll see the fee and the final amount you’ll receive.

• Click Withdraw.

2

Double-Check the Details

A confirmation screen shows what you’re about to send: amount, withdrawal address, network and withdrawal account.

• If it’s correct, click Continue.

• If something’s wrong, go back and adjust it.

3

Security Check (2 Codes)

A pop-up appears asking for two codes:

• Email code – Click Send to receive it.

• Authenticator code – Open your 2FA app (e.g. Google Authenticator) and copy the 6 digits.

Enter both codes and click Confirm.

4

Confirm Withdrawal by Email

After successfully entering the 2FA code, an additional security step is required. Koinbay will send a final confirmation email to your registered address.

• Click on the Send button on the pop up that appears for the Withdrawal Confirmation Email to reach your inbox

• Ensure to open the email on the same Device and Browser where your Koinbay account is open

• Open the email, carefully read it and click the confirmation link within 5 minutes.

This final click tells us it’s really you that initiated the withdrawal.

Handling a Failed Confirmation and Resending the Email

The Withdrawals Transactions that are not confirmed will be in "Pending Email Confirmation" Status and in Withdrawal History there will be 2 options available to you, "Cancel" and "View" .

1. On clicking the "Cancel" button, the system will ask for a confirmation and the Withdrawal Transaction will be Cancelled and the funds will be released back into your wallet.

2. On clicking the "View", you will be redirected to the Confirmation Screen and will have 2 options, either to Cancel the Withdrawal or Resend Confirmation Email.

If you are unable to complete the transaction on the first attempt, you can try again for up to 5 times. The ‘send’ button will remain inactive for 60 seconds. After 60 seconds you can request for the email confirmation to be sent again.

Note: You will only have 5 attempts to complete the withdrawal. On the 6th attempt the transaction will be cancelled and the withdrawal feature will be temporarily frozen to prevent any malicious transactions. This is a safety feature to protect YOU from hacking attempts.

Please contact our Customer Support team if this happens to you.

Warning: Always match the network to the address.

Tip: Never share your codes with anyone. Koinbay support will never ask for them in chat or email.