Get Verified (KYC)

Step-by-Step Guide

All users must complete the KYC process and achieve at least Tier 1 verification to access KoinBay's products and services.

1. Agree to Terms:

   • Check the box to agree to KoinBay's terms and service.

   • Click 'Sign Up'.

2. Choose Verification Type:

   • For individuals: Select 'Verify Identity'.

   • For institutions: Choose 'Verification for Institutions'.

3. Enter Personal Information:

   • Input your full legal name and other required details.

   • Click 'Next'.

4. Secure Your Account:

   • Select 'Secure Account'.

   • Enable SMS Authentication by entering your phone number and clicking 'Send Code'.

   • Enter the received SMS code and click 'Enable Authentication'.

5. Confirm Residential Address:

   • Type in your residential address.

   • Click 'Confirm'.

6. Read and Accept Agreement:

   • Thoroughly read the Terms and Conditions and Privacy and Cookies Policy.

   • Click 'Accept' after understanding the terms.

7. Complete On-Screen Instructions:

   • Provide any additional information as requested.

8. Access Your Dashboard:

   • Click 'Go to Dashboard' and wait for document review.

9. Final Verification:

   • Once documents are verified, you can add a payment method and start using the platform.

The KYC process typically takes about 2-5 minutes, depending on the clarity and accuracy of the uploaded documents.

Rejections usually occur if the provided documents are not clear or the information is incorrect. Ensure that the images are high quality with readable text and that all data entered is accurate.