| Field | Req | Type | Description |
|---|---|---|---|
| symbol | yes | string | case-insensitive |
| volume | yes | number | |
| side | yes | string | BUY / SELL |
| type | yes | string | LIMIT / MARKET |
| price | no | number | required for LIMIT |
| newClientOrderId | no | string | echo-only client id |
| Field | Req | Type | Description |
|---|---|---|---|
| contractName | yes | string | e.g. E-BTC-USDT |
| volume | yes | number | market open: unit is value |
| price | no | number | required for LIMIT |
| type | yes | string | LIMIT / MARKET |
| side | yes | string | BUY / SELL |
| open | yes | string | OPEN / CLOSE |
| positionType | no | number | 1 cross / 2 isolated |
| clientOrderId | no | string | |
| timeInForce | no | string | IOC / FOK / POST_ONLY |
| Field | Req | Type | Description |
|---|---|---|---|
| triggerType | no | string | 1 stop-loss / 2 take-profit / 3 chase-rise / 4 kill-fall |
| triggerPrice | no | string | |
| clientOrderId | no | string | |
| positionType | no | number | |
| open | no | string | OPEN / CLOSE |
| side | no | string | BUY / SELL |
| type | no | string | LIMIT / MARKET |
| contractName | no | string | |
| price | no | number | |
| volume | no | number |
| Code | Name | Meaning |
|---|---|---|
| -1000 | UNKNOWN | Unknown error (often a bad symbol/contract name). |
| -1001 | DISCONNECTED | Internal error; unable to process. Retry. |
| -1002 | UNAUTHORIZED | X-CH-APIKEY missing from headers. |
| -1003 | TOO_MANY_REQUESTS | Requests too frequent; rate limit exceeded. |
| -1004 | NO_THIS_COMPANY | User/company does not exist. |
| -1006 | UNEXPECTED_RESP | Order status UNKNOWN (message-bus issue). |
| -1007 | TIMEOUT | Backend timeout; send/exec status unknown. |
| -1014 | UNKNOWN_ORDER_COMPOSITION | Unsupported order combination. |
| -1015 | TOO_MANY_ORDERS | Order count exceeds the maximum. |
| -1016 | SERVICE_SHUTTING_DOWN | Service no longer available. |
| -1017 | NO_CONTENT_TYPE | Attach Content-Type: application/json. |
| -1020 | UNSUPPORTED_OPERATION | Operation not supported. |
| -1021 | INVALID_TIMESTAMP | Timestamp offset too large vs server time. |
| -1022 | INVALID_SIGNATURE | Signature verification failed. |
| -1023 | UNAUTHORIZED | X-CH-TS missing from headers. |
| -1024 | UNAUTHORIZED | X-CH-SIGN missing from headers. |
| -1100 | ILLEGAL_CHARS | Illegal characters in a parameter. |
| -1101 | TOO_MANY_PARAMETERS | Too many parameters for this endpoint. |
| -1102 | MANDATORY_PARAM_EMPTY | Required param null, missing or malformed. |
| -1103 | UNKNOWN_PARAM | Unknown parameter sent. |
| -1104 | UNREAD_PARAMETERS | Not all sent parameters were read. |
| -1105 | (empty) | A required parameter was empty. |
| -1106 | PARAM_NOT_REQUIRED | A parameter was sent when not required. |
| -1111 | BAD_PRECISION | Precision exceeds the maximum for this asset. |
| -1112 | (empty) | No pending orders / order to cancel does not exist. |
| -1116 | INVALID_ORDER_TYPE | Must be LIMIT or MARKET. |
| -1117 | INVALID_SIDE | Must be BUY or SELL. |
| -1121 | BAD_SYMBOL | Invalid or missing symbol / contract. |
| -1136 | ORDER_QUANTITY_TOO_SMALL | Order volume below the minimum. |
| -1138 | ORDER_PRICE_WAVE_EXCEED | Order price outside permissible range. |
| -1139 | ORDER_NOT_SUPPORT_MARKET | Pair does not support market trading. |
| -1145 | (empty) | Order status does not allow cancellation. |
| -1147 | PRICE_VOLUME_PRESION_ERROR | Price/quantity precision exceeds max. |
| -2013 | NO_SUCH_ORDER | Order does not exist. |
| -2015 | REJECTED_CH_KEY | Invalid key, IP not whitelisted, or no permission. |
| -2016 | EXCHANGE_LOCK | Transactions frozen / exchange lock. |
| -2017 | balance_not_enough | Insufficient balance. |
| -2100 | PARAM_ERROR | Parameter error (futures-only code). |
| -2200 | (empty) | Illegal / untrusted IP. |
| 35 | (empty) | Forbidden to order (account may be restricted). |
| 10015 | (empty) | Exceeded the close available (close/stop order with no open position). |
Audit of KBT by Zokyo in April 2024
Contract Status as per Zokyo Audit in April 2024
| Position Tier (USDT) | Max Leverage | Maintenance Margin Ratio |
|---|---|---|
| 0 - 50,000 | 100x | 0.50% |
| 50,000 - 400,000 | 75x | 0.65% |
| 400,000 - 1,000,000 | 50x | 1.00% |
| 1,000,000 - 4,000,000 | 25x | 2.00% |
| 4,000,000 - 8,000,000 | 20x | 2.50% |
| 8,000,000 - 40,000,000 | 10x | 5.00% |
| 40,000,000 - 80,000,000 | 5x | 10.00% |
| 80,000,000 - 100,000,000 | 4x | 12.50% |
| 100,000,000 - 200,000,000 | 2x | 25.00% |
| 200,000,000 - 400,000,000 | 1x | 50.00% |
| Position Tier (USDT) | Max Leverage | Maintenance Margin Ratio |
|---|---|---|
| 0 - 10,000 | 75x | 0.65% |
| 10,000 - 90,000 | 50x | 1.00% |
| 90,000 - 120,000 | 40x | 1.50% |
| 120,000 - 650,000 | 25x | 2.00% |
| 650,000 - 800,000 | 20x | 2.50% |
| 800,000 - 3,000,000 | 10x | 5.00% |
| 3,000,000 - 6,000,000 | 5x | 10.00% |
| 6,000,000 - 12,000,000 | 4x | 12.50% |
| 12,000,000 - 20,000,000 | 2x | 25.00% |
| 20,000,000 - 30,000,000 | 1x | 50.00% |
| Position Tier (USDT) | Max Leverage | Maintenance Margin Ratio |
|---|---|---|
| 0 - 80,000 | 75x | 0.65% |
| 80,000 - 150,000 | 50x | 1.00% |
| 150,000 - 750,000 | 40x | 1.25% |
| 750,000 - 2,000,000 | 25x | 2.00% |
| 2,000,000 - 4,000,000 | 20x | 2.50% |
| 4,000,000 - 20,000,000 | 10x | 5.00% |
| 20,000,000 - 40,000,000 | 5x | 10.00% |
| 40,000,000 - 50,000,000 | 4x | 12.50% |
| 50,000,000 - 100,000,000 | 2x | 25.00% |
| 100,000,000 - 200,000,000 | 1x | 50.00% |
# Customer Support Contact the customer service team of KoinBay! Open a ticket, and we will assist you. {% embed url="
**2. GENERAL TERMS & APPLICABLE LAW** 2.1. Eligibility 2.1.1. Retail Client – the User who is a natural person who has attained the age of Eighteen (18) with legal capacity and has sufficient authorization to enter into these Terms. Based on internal, regulatory and User acceptance policies, KoinBay may restrict access to the platform to certain citizens or residents of some countries. 2.1.2. Corporate Client - the User who is a legal entity and has sufficient authorization to enter into these Terms. Due to certain internal regulatory policy decisions of KoinBay, we may restrict certain legal entities of some countries. In the event of any changes to the Authorized Person of the Entity, the entity shall promptly and without delay notify us in writing. Such notification shall be provided immediately upon the occurrence of any changes to ensure accurate and up-to-date information regarding the Authorized Person of the Entity. 2.2. Supplementary Terms – These Terms between You and Us are not exhaustive in their coverage of all rights and obligations. As a result, the Privacy Policy, Cookies Policy, and any other agreements entered into separately between You and Us shall be deemed Supplementary Terms that are fully incorporated into these Terms and carry the same legal effect. These Supplementary Terms are considered integral parts of these Terms, and any provisions or requirements set forth in the Supplementary Terms shall be binding and enforceable in conjunction with the provisions of these Terms. 2.3. Changes to the Terms – Our Terms undergo regular reviews and updates to ensure compliance with applicable laws, Regulations and International Standards. We retain the right to change or modify these Terms at Our discretion, at any time. Any updated version of the Terms will be promptly made available at the top of the Terms page on Our Platform. By accessing and using Our Platform after an updated version of the Terms has been released, it is understood that the User agrees and consents to the revised content of the Terms. Therefore, it is strongly recommended that You regularly review these Terms to ensure a clear understanding of the Terms that govern Your access to and use of Our Services. 2.4. User Restrictions 2.4.1. We may not make all of the Services available in all markets and jurisdictions, and may restrict or prohibit use of all or a portion of the Services from Restricted Jurisdictions. We reserve the right to update the list of Restricted Jurisdictions at our sole discretion, at any time and without prior notice. Due to internal, regulatory and User acceptance policy(s) considerations at KoinBay, We have implemented restrictions on conducting business with individuals, legal persons, and entities that (i) do not possess the full legal capacity and adequate authorizations to enter into these Terms as an individual, legal entity, or other forms of organization (ii) has a history of prior suspension or removal from using Our Services; (iii) are located in, or a citizen or resident of Restricted Jurisdictions (iv) duplicate account holders and money mules (v) any and/or all individuals, organizations, groups, and/or countries that have established and/or possible connections to predicate offenses and/or sanctions imposed by the Office of Foreign Assets Control (OFAC), European Union (EU), United Nations Security Council (UN), other in-country local lists (including but not limited to sanctions lists and terrorist lists), as well as the FATF blacklist. 2.4.2. It is noted that specific Services may be unavailable within particular jurisdictions, regions, or for certain user categories. We retain the prerogative to implement alterations, modifications, or impose supplementary limitations at Our discretion, at any juncture. 2.4.3. It is strictly prohibited to disseminate your Account credentials to any other third party individual (s) and/or transfer the ownership unless you have obtained Our consent prior. Likewise, conducting business transactions in a personal account (“Business Misuse”) is strictly prohibited. You are fully responsible for all activity that occurs under Your Account. Notably, any transactions received from or sent to any third-party individuals, groups and/or legal entities are disallowed within the platform. We reserve the full right to request further information (“RFI”) where deemed necessary to establish the potential relationship between the beneficiary and the originator and economic rationale behind the transaction(s) and relationship(s). 2.4.4. In the event of any attempt to access unauthorized parts or functions of our Services, violate security or authentication measures, impersonate or manipulate identification, disguise your identity or the origin of messages or transmissions, or use our Services in any illegal manner, we reserve the right to take the actions including but not limited to suspend the account temporarily, freezing your account, reporting the incident to relevant authorities (if applicable), deleting any information you published that violates our Terms, and terminate your account under relevant regulations, without your consent or prior notice. For more specific information on the actions we may take and the circumstances under which they apply, we recommend referring to these Terms provided by our Platform or reaching out to our support team for further assistance. \ **3. ACCOUNT SETUP** 3.1. Registration of KoinBay Account 3.1.1. To sign up for Our Services, it is required that all prospective Users register on Our Platform. Upon registration, it is incumbent that You provide authentic personal particulars including legal name, email address, and password. Furthermore, You are obliged to give explicit acceptance to these Terms, the Privacy and Cookies Policy, and/or all additional terms and regulations governing the Platform. You shall utilize the characters of the Latin alphabet when completing the sections necessitating the submission of requested information. 3.2. Identity Verification 3.2.1. You will need to comply with our identity verification procedures before you are permitted to access and use Our Services, whether independently or through a Collaborative Partner, by providing us with certain information about yourself. All information that you provide must be complete, accurate, and truthful. You must promptly inform us and/or update this information whenever it changes. 3.2.2. If there are reasonable grounds to believe that any of the information you provided is incorrect, false, outdated, or incomplete, you authorize us to raise a RFI, whether directly or through Collaborative Partners, that we consider necessary to verify your identity, to protect you and/or us against fraud, money laundering, terrorist financing, or any other financial crime, and to take any action we deem necessary based on the results of such RFIs. Further, You expressly acknowledge and understand that your personal data may be disclosed to identity verification, compliance data recordation, credit reference, fraud prevention, or financial crime agencies. You can review our Privacy Notice to have more information about how we process your personal data. 3.2.3. In the event that we are unable to contact You using the contact information You have provided, You will bear full responsibility for any loss or expenses incurred by Us during Your use of Our services. 3.2.4. We reserve the right to exercise discretion in permitting or denying registration on the Platform. We are under no obligation to accept registrations from all individuals and legal entities. We may refuse, terminate, or suspend registration for anyone at any time without providing a specific reason for doing so. This allows us the flexibility to ensure the integrity, security, and compliance of the Platform and its user base. 3.3. Access 3.3.1. To access your Account, You must have the necessary equipment (such as a computer or smartphone) and access to the internet. Our services can be directly accessed through the Platform and mobile application. Your use of the App remains at all times subject to the terms and conditions and privacy policies of the relevant app store from which You downloaded it, for example, the Google Play or the Apple App Store. To the extent that there is a conflict between those terms and conditions and these Terms, these Terms shall prevail. 3.3.2. Certain Services or parts of the Platform may be accessible only by agreeing to the terms and conditions and privacy policies of Our Collaborative Partners. We strongly advise You to read the terms and conditions and privacy policies before applying for the Services. Please find Our Collaborative Partners list below in this document. 3.3.3. We reserve the right to change, suspend, or discontinue any aspect of the Services at any time and in any jurisdiction, including hours of operation or availability of any feature, without liability which will follow with necessary changes to these Terms. 3.3.4. During periods of significant volatility or high volume, access to our Services may experience delays or become unavailable. As a result, there may be instances where buy or sell transactions cannot be executed, and there could be delays in support response times. Please be aware that we will not be held liable for any losses that may arise from or be attributed to transaction delays during such periods. It is advisable to consider this possibility and exercise caution when engaging in transactions during times of increased volatility or volume. 3.3.5. We may decline to process any order and may limit or suspend your use of one or more Services at any time, in our sole discretion. Suspension of your use of any of the Services will not affect your rights and obligations pursuant to these Terms. We may, at Our sole discretion, decline to process orders if (i) We believe the transaction is suspicious; (ii) the transaction may involve fraud or misconduct; (iii) it violates applicable laws; or (vi) it violates the terms of these Terms. Where permitted by law, We will notify you by the end of the business day (s) if We have suspended processing your orders and, if possible, provide Our reasons for doing so and anything You can do to correct any errors leading to the stoppage. 3.4. Account Security 3.4.1. We are fully committed to ensuring the security of the funds entrusted to us by Our Users and have implemented industry-standard protection measures. We emphasize the importance of Our Users safeguarding their account access credentials, including their username and password, as confidential information. Under no circumstances should this information be disclosed to any third party. 3.4.2. It is Your responsibility to protect Your account from unauthorized access to prevent any potential authentication issues. In order to enhance security and mitigate the risk of cybercrime and the loss of personal data, We have implemented a two-factor authentication system. By utilizing this additional layer of security, We aim to provide stronger protection for Your account and personal information. We encourage all Users to enable two-factor authentication to further enhance the security of their accounts and minimize potential security risks. In order to circumvent loss, misuse, unauthorized acquisition, or alteration of Personal data, Users are requested to choose the strongest password and to protect the account privacy data from any third parties. You also agree to be solely responsible for taking the necessary security measures to protect your account and personal information. 3.4.3. In the event of any unauthorized access to your account, we strongly urge you to notify our customer support team immediately. You shall note that we will never, under any circumstances, request your usernames or passwords. We assume no responsibility for any losses you may incur as a result of compromised account login credentials, provided that such compromise is not due to any fault on the part of KoinBay and/or failure to act upon notices or alerts that we may send you. We prioritize the security and protection of your account, and we encourage you to promptly report any suspicious activity or unauthorized access to ensure appropriate measures can be taken to mitigate potential risks. **4. KOINBAY SERVICES** 4.1. Together with the Collaborative Partners, We offer a wide range of Services to our Users, including but not limited to primary services such as trading, staking, savings, and some other value-added services such as P2P, referral, promotional programs, etc. (collectively referred to as "Services''). However, You should be fully aware of the risks involved in Virtual Asset trading and other activities and Services related to virtual assets. Trading and engaging in virtual asset-related activities carry inherent risks, including but not limited to market volatility, regulatory uncertainties, and potential loss of assets. You acknowledge and accept that you carefully consider and understand these risks before participating in any virtual asset-related activities or Services on our Platform. KoinBay has made available a Risk Disclaimer Notice that provides a comprehensive overview of the risks associated with the usage of the Services. By using our Services, you confirm that you have read, understood, and agreed to the terms outlined in the Risk Disclaimer Notice, which is incorporated by reference into these Terms. 4.2. We may refer to the KoinBay White Paper and we may publish other similar papers in the ‘Docs and Guides’ section in the future, that describe the concepts and policies we apply in providing our Services. We disclose them for information purposes only, and they are not directly part of these Terms and may be updated and changed, at our discretion without prior notice to you. 4.2.1. Trading 4.2.1.1. Spot Trading - We offer the Spot Trading service, which is the process of buying and selling Virtual Assets at real-time prices, with the aim of generating a trading profit. 4.2.1.2. P2P Trading – We offer P2P (Peer-to-Peer) trading services, which allow Users to directly buy or sell Virtual Assets with other peer Users, without the involvement of intermediaries. 4.2.1.3. Futures trading - By participating in a Futures contract, you enter into an agreement to buy or sell an asset at a future date for a fixed price. Generally, it is used to lock in profits when trading in volatile markets. As a futures trader, you acknowledge and agree that you shall access and use the futures trading services at your own risk and you will be solely responsible for any trading/non-trading activity in our Platform. You shall not enter into any Transactions or utilize funds that are above your financial abilities. Failure to maintain a sufficient amount of assets in your account can result in insolvency of assets in your future account and hereby, you agree and consent to maintain your account a sufficient amount of Virtual Assets required by us to engage in future trading. You acknowledge and agree to trade in good faith. In the event we suspect your account to be in violation of this term, we shall have the right to immediately suspend, freeze, or lock the Virtual Assets in your account. You acknowledge and agree to conduct all futures trading on your own account and claim full sole responsibility for your own decisions and activities. We shall not take any responsibility for any losses or damages incurred as a result of your use of any Services or your failure to understand the risks associated with assets. You acknowledge and agree that you fully understand the high risk of Futures Trading and you have read and understood all these Terms. 4.2.1.4. Futures Copy Trading 4.2.1.4.1. We offer a Futures Copy Trading service, which allows Users to automatically replicate futures trading strategies and positions of selected third-party users (“Lead Traders”) or to act as Lead Traders whose trading activity may be copied by other Users (“Copiers”). Copy Trading is an automated execution feature based on User-selected parameters and does not constitute investment advice, portfolio management, investment management, or a recommendation. Platform is not a party to any copy trading relationship between a Copier and a Lead Trader. KoinBay does not evaluate, endorse, guarantee, or verify the performance, reliability, or suitability of any Lead Trader or trading strategy. 4.2.1.4.2. Participation in Futures Copy Trading as a Lead Trader or Copier is subject to application, approval, and ongoing review by the Platform. The Platform may assign, modify, suspend, or revoke participation status, profit-sharing ratios, and related parameters at any time at its sole discretion. Participation in Futures Copy Trading is also subject to the User’s acceptance of these Terms. By applying for or using the copy trading feature, the User confirms that they have read, understood, and agreed to be bound by these Terms. 4.2.1.4.3. By using the Futures Copy Trading service, Users acknowledge and agree that: * Copiers are solely responsible for selecting Lead Traders and configuring all risk parameters, where applicable. * Past performance, win rates, ROI, or any displayed metrics of Lead Traders are for informational purposes only and do not guarantee future results. * Copy trading involves significant risks, including the risk of partial or total loss of funds, and that all trading decisions, copied transactions, and resulting gains or losses remain the sole responsibility of the User. * Execution of copied trades may differ from Lead Trader trades due to market conditions, liquidity, latency, system delays, or third-party infrastructure. By using the Service, Copiers expressly authorize KoinBay to automatically open, replicate, modify, and close positions on your behalf based on Lead Trader activity; and, where applicable, apply your configured risk parameters (including leverage, margin mode, stop loss, and take profit settings). Copiers remain solely responsible for monitoring their account and terminating copy relationships when desired. Any use of the Copy Trading service is undertaken entirely at User’s own risk. The Platform makes no representation, warranty, or guarantee regarding the availability, accuracy, reliability, profitability, suitability, or uninterrupted operation of the Copy Trading service. 4.2.1.4.4. Lead Traders act independently and are solely responsible for their own trading activity and trading decisions. KoinBay does not control, direct, manage, or provide trading instructions to Lead Traders and shall not be responsible for any losses arising from the trading activity of any Lead Trader. 4.2.1.4.5. Profit-sharing arrangements between Lead Traders and Copiers are determined by Platform configuration and may from time to time include User-selected profit-sharing ratios within ranges determined by Platform. Profit-sharing is not guaranteed and depends entirely on actual trading performance. KoinBay acts solely as a technical facilitator for calculation and settlement of profit-sharing amounts. 4.2.1.4.6. KoinBay may rely on third-party service providers for certain Copy Trading functionalities. KoinBay shall not be liable for delays, discrepancies, interruptions, or failures arising from third-party systems, market conditions, liquidity constraints, technical issues, or other circumstances beyond its reasonable control. 4.2.1.4.7. KoinBay reserves the right to monitor, restrict, suspend, modify, or discontinue the Futures Copy Trading service, or any User’s participation therein, at any time where required for operational, risk management, compliance, security, regulatory, or business purposes. 4.2.1.4.8. Copiers may terminate copy trading at any time through the Platform interface. Upon termination: * all open positions may be closed at prevailing market prices; * final settlement amounts may differ from estimated values due to market fluctuations; * assets will be returned to your account subject to settlement processing. 4.2.1.5. Margin Trading- By participating in Margin trading, you are borrowing money from a brokerage and using that money to buy stocks. It is a form of leverage that you may use to magnify your returns. As a leveraged trader, you agree to access and use Margin trading services at your own risk. Using margin to support spot Transactions involves a high degree of risk. You acknowledge that the use of leverage may result in major gains or losses due to volatility and may lose capital quickly in the trading market. In such an event you may lose more funds than you deposit in your KoinBay account. You acknowledge and agree to sell your Virtual Assets without any notification and we are not obliged to notify you. By agreeing to these Terms, you acknowledge that we are not responsible for the above-mentioned risks, and you voluntarily accept such risks by deciding to engage in Virtual Assets Transactions on our Platform. 4.2.1.6. Grid Trading – We offer automated Grid Trading services, which place a series of buy and sell orders for Virtual Assets at pre-defined price levels in order to seek trading profits from market volatility within a selected price range. By activating Grid Trading, you authorize the Platform and/or our Collaborative Partners to automatically execute Transactions in your Account in accordance with the parameters you configure (including, without limitation, trading pair, price range, order size, number of grids, leverage, and duration), and you remain solely responsible for all resulting trading and non-trading activity. You acknowledge that Grid Trading involves significant risks, including but not limited to rapid price movements, gaps, low liquidity, slippage, partial fills, forced liquidations (where leverage is used), technical failures, and the potential loss of all Virtual Assets allocated to a strategy, and that past performance or any strategy templates, default settings, or projections displayed on the Platform do not constitute investment, financial, or trading advice. You shall not allocate funds beyond your financial capacity, and you agree to maintain sufficient balances and/or margin to support open orders and positions, failing which your Grid Trading strategies, orders, or positions may be suspended, cancelled, or closed without prior notice. 4.2.2. Deposit/withdrawal 4.2.2.1. We offer the service of depositing Virtual Assets into the KoinBay wallet from an external wallet and withdrawing Virtual Asset to an external wallet. However, it is expressly advised that You must check your wallet address before any deposit or withdrawal is made. KoinBay shall not be liable for any incidental, direct, indirect, or consequential damages or losses of Virtual Assets due to your negligence. KoinBay may try to retrieve the funds if possible and this retrieval service may incur additional fees. However, it is expressly advised to check and confirm the wallet address all the times before initiating any transaction to KoinBay or from KoinBay. Further, as mentioned the sub-clause 2.4.3. any transactions towards third-party individuals, groups and/or legal entities are disallowed within the platform. 4.2.2.2. Administrative Fees for Non-Standard Operations KoinBay reserves the right to charge administrative fees for non-standard, exceptional, manual, or administrative operations, including but not limited to the recovery of Virtual Assets from unsupported, failed, mistaken, or rejected transactions; the return of non-compliant deposits to originating addresses; the temporary reinstatement of services for delisted Virtual Assets; or any other operational assistance outside KoinBay’s standard Services (each an “Administrative Fee”). Any such operation shall be performed solely at KoinBay’s discretion and shall be subject to technical feasibility, compliance requirements, internal policies, applicable law, and the involvement, availability, and requirements of any relevant third-party service providers, custodians, wallet infrastructure providers, or blockchain networks. KoinBay does not guarantee that any requested recovery, return, reinstatement, credit, or other operational assistance can be successfully completed. Where an Administrative Fee applies, the User will be informed of the applicable fee amount, payment instructions, and, where relevant, the designated wallet address or other payment method before the operation is initiated. No operation will be initiated unless and until the Administrative Fee has been received by KoinBay and, where applicable, sufficiently confirmed on-chain. The User acknowledges that the Administrative Fee constitutes payment for the review, assessment, coordination, technical effort, compliance handling, and/or operational processing of the relevant request. Accordingly, the Administrative Fee is non-refundable once received, regardless of the outcome of the underlying operation, including where the requested operation ultimately cannot be completed, unless the failure to complete the operation is directly and solely attributable to KoinBay’s proven wilful misconduct or gross negligence. The User remains solely responsible for ensuring that any Administrative Fee is sent to the correct wallet address or payment destination, in the correct amount, through a supported blockchain network and in strict accordance with KoinBay’s instructions. KoinBay shall not be liable for any loss, delay, rejection, non-crediting, or failure arising from the User sending the Administrative Fee to an incorrect address, sending an incorrect amount, using an unsupported network, omitting required payment information, or otherwise failing to follow KoinBay’s instructions. The amount of any Administrative Fee shall be determined by KoinBay on a case-by-case basis, taking into account the nature, complexity, urgency, operational risk, technical effort, compliance requirements, internal review required, third-party involvement, network conditions, and any third-party costs associated with the requested operation. Where an operation is required or requested for compliance, regulatory, risk-management, asset recovery, or operational reasons, KoinBay may notify the User of the applicable Administrative Fee and provide a specified timeframe within which payment must be completed. If the User fails to complete payment within the stated timeframe, KoinBay may, without liability, suspend, decline, close, or cease processing the relevant request. Failure to pay the applicable Administrative Fee may also result in KoinBay being unable to recover, return, credit, support, or otherwise process the relevant Virtual Assets. KoinBay may further continue to restrict or withhold the relevant Virtual Assets, close the operational request, report the matter to competent authorities where required, or take any other action permitted or required under these Terms, applicable law, internal policies, or regulatory obligations. Nothing in this Clause shall oblige KoinBay to perform any non-standard operation, waive any compliance requirement, support any unsupported asset, reverse any blockchain transaction, reinstate any delisted service, or process any recovery, return, or credit where KoinBay determines, in its sole discretion, that such action is not technically feasible, legally permissible, operationally reasonable, or compliant with its internal policies. 4.2.3. Buy/Sell between Virtual Assets and FIAT - We offer the Service of purchasing Virtual Assets in FIAT through various payment methods, as well as sales of Virtual Assets that are received in fiat into the User's configured bank account. This service may be provided by our Collaborative Partners and you shall be subject to the terms of these Collaborative Partners. We shall not be responsible for any incidental, direct, indirect, or consequential damages or losses that these third parties may cause to You. Further, as mentioned the sub-clause 2.4.3. any transactions towards third-party individuals and/or groups are disallowed within the platform. 4.2.4. Savings - We offer saving services on our Platform, allowing Users to earn interest on their BTC, ETH, and USDT holdings without being subject to a lock-in period. Similar to Staking services, Users have the opportunity to earn rewards on their savings while maintaining the flexibility to withdraw their crypto at any time. However, it's essential to understand that the rewards are subject to change and may depend on various factors. Further, You shall note that the availability and specific rewards applicable to these saving services are determined solely at our discretion. We strive to provide attractive rewards to our Users, but it's essential to understand that the rewards are subject to change and may depend on various factors. In the event that rewards are available for the Savings services, we will publish the details of these rewards on our Platform. By doing so, Users will have the necessary information to effectively participate in the rewards program. Our Platform will provide clear and transparent communication regarding the rewards, including any eligibility criteria, terms, and conditions associated with earning and redeeming the rewards. It is recommended that Users regularly check the Platform for updates and announcements related to available rewards to ensure they can make the most of the opportunities presented. 4.2.5. Staking Pools 4.2.5.1. Staking is a process in which individuals hold virtual assets in a specialized wallet for twelve (12) or twenty-four (24) months. By choosing to stake with KoinBay, you are confirming that you have read, comprehended, and accepted all the terms and conditions associated with the Staking Pools. Furthermore, you acknowledge and agree that you will adhere to these terms and be bound by them. You shall note that if you do not understand these terms, it is advisable not to participate in staking with KoinBay. 4.2.5.2. Staking is available on our Platform for two tokens, such as KBT and USDT. You can access the Staking page by visiting the following link:
**VIRTUAL ASSETS RISKS** Virtual assets are associated with a range of inherent risks, and they may be associated with criminal activities, including, but not limited to; Distributed Denial of Service (DDoS) attacks, Sybil attacks, phishing, social engineering, hacking, smurfing, malware, double spending, majority-mining, consensus-based, or other mining attacks, misinformation campaigns, forks, and spoofing. Additionally, virtual assets carry cyber risks, such as ransom hacking and layering. It is important for You to conduct Your own thorough research and due diligence before depositing any funds, ensuring that You only deposit an amount You can afford to lose. By acknowledging and accepting these risks, You agree that KoinBay will not be held responsible for any losses You may incur. It is important to recognize that virtual assets can experience a loss of value over time, and there is a possibility that You may incur losses due to fluctuations in token prices within a trading pair or liquidity pool. In expert modes or advanced trading scenarios, You may also encounter significant price slippage and increased costs. These factors should be taken into consideration when engaging in virtual asset transactions. **CURRENCY RISKS** You shall be aware that fluctuations in currency exchange rates can have an impact on Your gains and losses on the Platform. Virtual asset markets operate continuously, and rapid price changes can occur at any time. It is important to acknowledge and understand that KoinBay has no control over these fluctuations. **NO PERSONAL ADVICE** We do not provide any form of personal advice in relation to our products or services. You acknowledge and agree that any decision to utilize our products or services on our Platform is solely made by You. Furthermore, You acknowledge and agree that no communication or information provided by us should be construed as investment advice, financial advice, trading advice, or any other type of advice. You shall bear sole responsibility for any deposits or transactions You may undertake on our Platform.
**AVAILABILITY RISK** We do not guarantee the availability of our services at all times, nor can we ensure that our services will not be affected by unplanned service outages or network congestion. In the event of a force majeure event, it may not be possible for You to engage in activities such as buying, selling, storing, transferring, sending, or receiving virtual assets. For more information, we recommend You review our terms and conditions, which provide further clarification on these matters. **SECURITY RISK** We will never, under any circumstances, ask You for Your Passwords and/or any authentication codes, and we assume no responsibility for any loss that You may sustain due to compromise of account login credentials due to no fault of KoinBay. You are responsible for keeping Your KoinBay account password safe, and You may be responsible for all the transactions under Your KoinBay account, whether You authorized them or not. Further, using virtual assets is highly risky and You should consult a qualified professional before making any decisions. In addition, You shall be aware that transactions in virtual assets may be irreversible, and losses due to fraudulent or unauthorized transactions may not be recoverable. **LIQUIDITY RISK** Virtual assets may have limited liquidity due to rapid price movements and which may make it difficult or impossible for You to sell or exit a position when You wish to do so. **THIRD-PARTY RISK** Please be aware that when utilizing third-party services such as payment providers, custodians, or banking partners, You may be subject to their respective terms and conditions. In such cases, we cannot be held responsible for any losses that may arise as a result of actions or events involving these third parties. It is important to review and understand the terms and conditions of any third-party services You engage with, as they will govern the relationship and potential liabilities between You and those entities. **COMMUNICATION RISKS** You acknowledge and agree that any communication exchanged between You and us through electronic communication means may encounter failures, delays, a lack of security, or may not reach the intended destination. In no event shall we be held liable for any inaccuracy, error, delay, omission, failure in performance, interruption of services, or interruption of any transmission or delivery of information caused directly or indirectly beyond our reasonable control. **TRANSACTION RISKS** Access to our services may be affected during times of significant volatility or high trading volumes. This can lead to potential limitations in buying or selling virtual assets for certain durations, as well as delays in our support response times. We want to emphasize that we cannot be held responsible for any losses incurred as a result of transaction delays. You acknowledge and agree that transactions involving virtual assets are typically irreversible. As a result, any losses stemming from fraudulent or accidental transactions may not be recoverable. Please exercise caution and attentiveness when conducting transactions to mitigate the risk of such losses. \ **FEES & CHARGES** We retain the right to modify the Platform’s pricing, fees, and charges periodically. We advise You to stay informed about the applicable costs and charges to prevent any avoidable losses. It is advised to familiarize Yourself with the current fee structure and any updates to it to make informed decisions and avoid unexpected financial implications. **NO TAX, REGULATORY OR LEGAL ADVICE** The taxation of virtual asset transactions is uncertain, and You are responsible for complying with the tax laws and regulations. In certain jurisdictions, profits from virtual asset trading are taxable as capital gains, therefore, You shall be responsible with regard to tax pronouncements, and You strongly recommend seeking independent legal advice and professional guidance to ensure proper compliance. In certain circumstances, we may be required by applicable law to withhold taxes on Your transactions or payments. If applicable, we may withhold taxes to the extent mandated by law and as deemed necessary. **MARKET MANIPULATING RISK** You acknowledge and agree that You shall not engage in any activities, directly or indirectly, that are intended or reasonably expected to cause or result in any market manipulation. This includes but is not limited to, engaging in pump and dump schemes, front-running, wash trading, spoofing and layering, stop hunting, churning, quote stuffing, false trading, insider dealing, price rigging, and any deceptive activity. In any circumstances, if we identify and/or suspect that You have engaged in crypto market manipulation, including pump and dump schemes, front-running, wash trading, spoofing, layering, stop hunting, churning, quote stuffing, false trading, insider dealing, price rigging, or any other deceptive activity, we reserve the sole discretion to freeze, suspend, and/terminate Your transactions/account on our Platform. **MONEY LAUNDERING RISK** You acknowledge and agree that You shall not directly or indirectly involve Yourself in activities such as money laundering, terrorist financing, child abuse, and/or being a sanctioned person or entity. In any circumstances, if we reasonably identify or suspect that You are involved in or dealing with money laundering, terrorist financing, child abuse, and/or that You are a sanctioned individual or entity, we shall suspend, freeze, restrict, deactivate, and/or terminate Your KoinBay account at our sole discretion. We take these matters seriously and are committed to maintaining a safe and compliant environment. **LEGAL RISK** You acknowledge and agree that certain regulations regarding virtual assets in some jurisdictions remain in an unsettled state, and the nature of virtual assets may lead to an increased risk of cyber-attack or fraud. You are aware that the changes in the virtual asset laws and regulations are unforeseeable and may materially affect the value of the virtual asset You hold on our Platform. It is important to stay informed about regulatory developments and exercise caution when dealing with virtual assets. **FUTURES TRADING RISK** A futures contract is an agreement to buy or sell an asset at a future date for a fixed price. Generally, it is used by traders to lock in profits when trading in volatile markets. You further understand and acknowledge that; (i) You shall access and use the futures trading services at Your own risk, and You will be solely responsible for any trading / non-trading activity in a KoinBay account. (ii) You shall not enter into any transactions that are beyond Your financial abilities. Failure to maintain a sufficient amount of assets in Your account can result in the insolvency of assets in Your future account, and hereby, You agree and consent to maintain in Your KoinBay futures account a sufficient amount of blockchain assets required by us to engage in future trading. (iii) You acknowledge and agree that You conduct all futures trading on Your own account and claim full and sole responsibility for Your activities. We shall not take any responsibility for any losses or damages incurred as a result of Your use of any services or Your failure to understand the risks associated with assets. (iv) You acknowledge and agree that You fully understand the high risk of futures trading. **FUTURES COPY TRADING RISK** You acknowledge that Copy Trading involves significant risks and is based on automatic replication of trading strategies selected by the User. Users are solely responsible for selecting Lead Traders and configuring their copy trading parameters. The Platform does not guarantee the performance, profitability, or risk level of any Lead Trader. Past performance indicators are not indicative of future results. Users may incur partial or total loss of their invested capital. **MARGIN TRADING RISK** Margin trading involves trading virtual assets and hinges on the use of borrowed funds to further capitalize on the future price movements of an underlying asset. You understand and acknowledge that; (i) as a leveraged trader, You agree that You access and use margin trading services at Your own risk. Using margin to support spot transactions involves a high degree of risk. (ii) You acknowledge that the use of leverage may result in major gains or losses due to volatility and that You may lose capital quickly in the trading market. In such an event, You may lose more funds than You deposit in Your KoinBay account. **GRID TRADING RISK** Grid trading is an automated trading strategy that places multiple buy and sell orders at predetermined price intervals to profit from market volatility. You understand and acknowledge that; (i) You access and use grid trading services solely at Your own risk and remain fully responsible for all trading and non-trading activity in Your KoinBay account resulting from grid trading strategies. (ii) Grid trading carries significant risks, including exposure to strong directional price trends that move beyond Your configured range, accumulation of losing positions, market gaps, low liquidity, slippage, and rapid price movements that may result in substantial losses or complete loss of allocated assets. (iii) You acknowledge that leveraged grid trading may result in losses exceeding Your initial deposits, and that failure to maintain sufficient account balances and margin may result in automatic liquidation, strategy termination, or forced closure of positions without prior notice. (iv) You acknowledge that high-frequency grid trading generates substantial transaction fees and costs that may erode profitability, and that any templates, default settings, performance projections, or back-tested results displayed on the Platform do not constitute investment advice and are not indicative of future performance. We shall not be held responsible for any losses or damages incurred as a result of Your use of grid trading services or Your failure to understand the risks associated with automated trading strategies. **SMART CONTRACT RISK** You acknowledge that smart contracts, being an integral part of our Platform, are susceptible to attacks, hacking, and other vulnerabilities. These issues can potentially impact the overall operation of our Platform and may affect Your use of the services provided. While we strive to implement robust security measures, the inherent nature of smart contracts entails certain risks that Users should be aware of. We encourage You to exercise caution and take necessary precautions when engaging with smart contracts on our Platform. **STAKING RISK** Staking involves a lockup period during which You acknowledge and accept that You will not have immediate access to Your staked assets. We do not provide any guarantee regarding the success or viability of any staking activities. Therefore, we do not assume responsibility for any losses, damages, or liabilities that may arise from Your participation in staking efforts. Furthermore, You acknowledge and agree that during the staking period, KoinBay reserves the right to pledge, rehypothecate, invest, lend, or otherwise use the staked assets, to the extent permitted by applicable law. It is essential to carefully consider the associated risks and make informed decisions before engaging in staking activities. We recommend You review the KoinBay terms and conditions to understand the staking terms as applicable. **OTHER ASSOCIATED RISKS** We do not act as Your broker, intermediary, agent, or advisor, and we do not have a fiduciary relationship or obligation to You in connection with any trades or other decisions or activities undertaken by You on our Platform. We do not actively monitor Your use of our services to ensure alignment with Your financial goals and objectives. You shall be responsible for assessing and evaluating whether Your financial resources are adequate for Your financial activities and determining whether to engage in any transactions or use our services on our Platform. \